Congratulations on Your New Home
Building a new home is exciting, but it can also feel a bit intimidating at times. We're here to help.
Every Harbor Home Comes with a One-Year Limited Warranty
Each feature in your home is built to meet performance standards, outlined in the Harbor Warranty Program. These standards align with the Residential Construction Performance Guidelines from the National Association of Home Builders, helping ensure consistency and quality throughout your home. In addition to Harbor’s warranty, many of the products in your home are also backed by individual manufacturer warranties for added peace of mind.
This video provides a helpful overview of what to expect, from understanding your coverage and product warranties to scheduling warranty appointments, handling emergency situations, submitting service requests, and knowing what falls outside of warranty. It also highlights the role of routine homeowner maintenance in protecting your investment over time.
Navigating the Customer Portal
Anytime you have a warranty claim, we ask that you enter it into warranty through the Online Customer Portal. The customer portal is how we manage claims and schedule any of our building partners that may also be needed for a warranty appointment. You will also find various product documentation or other informational documents in the Online Customer Portal.
Follow our step-by-step video below on how to enter a claim, access important documents and warranty information, and use the message center.
Have a Question About How Something Works in Your New Harbor Home?
We have you covered! Harbor Homes' New Home Maintenance video series includes over 40 videos that will provide you with information on how to operate and care for the different products in and around your home. Simply click on the down arrow in the upper left corner to see all videos available.